Keeping you safe and happy
The health, safety and well-being of our guests and teams remains our number one priority. We have reviewed all our procedures across each part of our business to ensure that we keep everyone safe, and we will continue to review our approach based upon UK Government guidelines and Public Health England.
Our Standards & Plan
Each area of our business has carried out a Covid-19 risk assessment and Standard Operating Procedure plan addressing the specific adjustments needed for each part of our business. Full plans are available on request, but we have summarised the details in our five point safety plan below.
If you have any questions or concerns please contact us at [email protected]
Our five point safety plan
Our staff, when returning to work, must complete a mandatory health screening with daily health declarations completed to ensure they are symptom free and fit to work.
Any staff member showing symptoms will be immediately sent home and required to self-isolate for 14 days and follow government guidelines before returning to work.
Our booking confirmation and pre-arrival email communications provide additional information relating to health and hygiene.
If you are staying with us, you can expect a phone call prior to arrival to complete a health check ahead of your stay.
We ask that if you or any accompanying persons are showing any symptoms of Covid-19 that you postpone your visit.
We have increased our flexibility on postponing bookings due to the serious nature and consequences of ignoring any symptoms.
All our teams will be briefed and trained in our new enhanced cleaning procedures and the responsibility they have to their colleagues and guests.
High contact points will be deep cleaned every two hours.
Signposted hand sanitiser stations will be available throughout all our businesses and we request you use them when you enter the building. We welcome you to use them at any point during you time with us.
Extra sanitiser is located at all entry and exit points for our teams to use when entering and leaving their place of work.
Hand washing will be for a minimum of 20 seconds every hour.
Personal protective equipment is provided for necessary tasks and in use in accordance with government guidelines.
Perspex screens have been installed in several locations where possible for additional protection for you and our teams.
We have taken all reasonable steps to maintain a safe and social distance within the workplace and a 2m social distancing will be observed.
Floor markings will be used for queue management systems and clear signage asking people to help observe the 2m social distancing measure.
In our restaurants we have reduced seating capacity and, in some locations, extended seating into additional areas, including outside spaces.
We will be promoting a directional flow for guests and staff, some of which may involve a ‘one-way’ direction, which will be clearly marked or signposted. We ask that everyone observe these.
We are accepting card payments only to avoid the handling of cash.
We are increasing our technology capabilities to provide guests with a reduced-contact experience.
We have launched a Rick Stein app for our takeaway offering and plan to introduce more services for our guests in the future.