Getting ready to re-open makes us very happy. The health, safety and well-being of our guests and teams remains our number one priority.  We have reviewed all our procedures across our rooms to ensure that we keep everyone safe, and we will continue to review our approach based upon UK Government guidelines and Public Health England.

Our Standards & Plan
We have carried out a Covid-19 risk assessment and Standard Operating Procedure plan addressing the specific adjustments needed for our business and summarised the details in our five-point safety plan.

If you have any questions or concerns please contact us at reservations@rickstein.com

Keeping you safe during your stay

We politely request that if you are displaying any symptoms of Covid-19 that you postpone your visit.  We have increased our flexibility on postponing bookings due to the serious nature and consequences of ignoring any symptoms.

We will email you with all the necessary information regarding your stay outlining any changes we have put in place to keep you safe and happy during your stay.

Our reservations team will telephone you 72 hours prior to arrival where we will ask you to confirm that you are symptom free and reiterate that if you or any accompanying persons are showing any symptoms we will change your booking to a new date without any charge.

On this call, we will also arrange your table for breakfast, confirm an estimated time of arrival (after 3pm), along with any dining reservations previously made and discuss the contactless daily clean via our daily hamper service for the duration of your stay.

 

Check-in is from 3pm.

We have your ETA and have staggered arrival times for the day.

On arrival into Padstow, please call 01841 550800 and a member of the team will come out to meet you.

Your bedroom key will be left in your room on the bedside table having been sanitised prior to your arrival.

Our guest services team will meet you at your car and direct to your parking location if it is included within your room.  Otherwise please park in the pay-and-display opposite The Seafood Restaurant or we can collect you in the Land Rover from our additional car park at the edge of town.

You will not need to come to the reception area, we will take you directly to your room, maintaining social distance.

We will ask you, again to confirm that you and any accompanying persons are symptom free.

For health & safety purposes all non-essential items have been removed from the vehicle.  There will be a Perspex screen in situ and the vehicle will be sanitised prior to each collection.  We will have anti-bacterial wipes available for your use.

Guests can travel in the rear passenger seats only to help maintain social distancing.

We are very happy to assist you with your luggage.  We will ask for you to remove it from your vehicle and a member of the team will sanitise before handling.

We will use a luggage trolley where possible to minimise the handling of the luggage.

Luggage will be place at the bedroom door and sanitised before you take it into your room.

We ask for social distancing to be observed.

We will provide room information on route to your room and will not enter your bedroom.

Our guest service team will be on hand throughout your stay and will confirm any dinner reservations you may have made along with your table reservation for breakfast.

There will be sanitiser stations at the reception desk and within the restaurants/buildings for you to use.

Additional gloves and masks will also be available during your stay if required.

The PDQ machine will be sanitised before and after each use.

There will be a Perspex guard screen in place at reception.

Please observe the social distance and directional flow markers.

We politely ask that you check-out of your room by 11am on the day of departure.

We will email a copy of your invoice to the guest email address provided.

We request that you leave the key in the room.

Eat with us

Eat with us

Book a table to enjoy fresh seafood, simply cooked and try some of Rick's favourite dishes.

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