Rick Stein Group Shop Terms and Conditions
SEAFOOD TRADING LIMITED operating www.rickstein.com (the ‘Site’) is a company registered in England and Wales at Riverside, Padstow, Cornwall, PL28 8BY with registered company number 03031916 (hereinafter referred to as ‘Rick Stein Group’ or ‘We’ or ‘Us’). We set out the following terms and conditions upon which Rick Stein Group offers the end user (‘You’, ‘Your’ and ‘Customer’) use of the Site by way of the Rick Stein Group Services. The following terms and conditions apply as between You and Stein’s Trading Limited when You buy a Product from the Site (the ‘Terms’).
Please note, new legislation & the terms of our carriers may oblige us to amend our Terms from time to time so please note that these Terms can potentially change at any time, and it is up to You to check these Terms regularly before ordering Products in case there are any changes. If You do not agree with the Terms set out below, You should not use or access the Site. If You have any queries relating to our Terms, please contact the customer service team at email@example.com before placing an order.
Our trading address is: The Rick Stein Group Group, 768 Orion Drive, St Eval, Cornwall, PL27 8BU.
1.1 The Terms do not affect Your statutory rights. You agree, warrant and undertake that:
(a) all Products ordered by You are for Your own private and domestic use only and are not for resale;
(b) You reside in the United Kingdom or within EU Member countries;
(c) You are eighteen years old or older. If You are under eighteen, You may only use this Site with the agreement of, and under the supervision of, a parent or guardian. If You do not qualify, please do not use this Site;
(d) all details You provide to www.rickstein.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects;
(e) the credit or debit card You are using is Your own and that there are sufficient funds in Your account to cover payment of the Product(s) ordered; and,
(f) e-mail can be used as a long-distance means of communication.
1.2 During the registration process, You must choose a username and password (‘Customer Login’). You are responsible for all actions taken under that Customer Login and You must only purchase from www.rickstein.com using Your own Customer Login. You must keep Your password safe and should not disclose it to anyone. If You think there has been some unauthorised use of Your Customer Login, You must change it. You may not transfer or sell Your Customer Login to anyone, nor permit, either directly or indirectly, anyone to use Your Customer Login.
1.3 If You do not comply with these Terms (including failing to make payment when due, failing to disclose Your identity when requested to do so by us, violating the rights of third parties, violating the game-play rules) or where We suspect You are engaged or are about to engage in, fraudulent or illegal activity on the Site, You may be subject to review, which can result in suspension of Your Customer Login and associated account privileges and/or termination. This includes all accounts by association. If You violate these Terms, We may terminate Your use of the Site, bar You from future use of the Site and/or take appropriate legal action against You. You agree that if Rick Stein Group, in good faith and in its sole discretion, determines that You have breached these Terms, Rick Stein Group may withhold, cancel, or otherwise retain any and all of Your pending deliveries.
1.4 Rick Stein Group reserves the right to limit in its sole discretion the number of Customer accounts per household. A single credit card may not be used in conjunction with multiple user accounts. Rick Stein Group limits the number of Customer accounts per natural person to one. Exceptions may apply. Please contact the customer service team at firstname.lastname@example.org if You have any questions.
2. Rights to make Changes
We may make minor changes to the Product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a security threat.
3. Contract Formation
3.1 Once You have completed the purchase process, You will receive an e-mail from Us acknowledging that We have received Your order. However, please note that this does not mean that Your order has been accepted. We will confirm our acceptance to You by sending You an e-mail that confirms that the Products have been dispatched (‘Dispatch Confirmation’). The Contract between Us will only be formed when We send You the Dispatch Confirmation.
3.2 If We are unable to accept Your order, We will inform You of this and will not charge You for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which We could not reasonably plan for, because We have identified an error in the price or description of the Product or because We are unable to meet a delivery deadline You have specified.
4. Price and Payment
4.1 You must pay for Products using a debit card or credit card of a type listed on the Site. Payment for the Products and all applicable delivery charges is in advance. We will not charge Your debit card or credit card until We dispatch Your order. If You have issues with purchasing Your Product within the time limit, please contact customer support at email@example.com.
4.2 The prices of the Products will be as quoted on our Site at the time You submit and purchase Your order. The final price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of Your order and the date of delivery, We will adjust the VAT You pay, unless You have already paid for the Products in full before the change in VAT takes effect.
4.3 The price of a Product does not include delivery charges. Our delivery charges are as advised to You during the check-out process, before You confirm Your order which will be added at Your election.
4.4 Interest charges will be payable for outstanding fees and You may be liable for debt collection agent fees too @20% of the debt amount.
5. Manufacturer Guarantees & Special Promotions
5.1 Some of the Products We sell to You will come with a manufacturer’s guarantee where this is expressly stated. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products. As a consumer, Your manufacturer’s guarantee is in addition to, and does not affect, Your legal rights in relation to Products that are faulty or not as described.
5.2 Any special promotions run by Rick Stein Group shall only be valid if they are announced on rickstein.com or a Rick Stein Group social media site, or in an email from Rick Stein Group. Certain promotions may only be valid for a limited time, with details announced by Rick Stein Group. Once the advertised time limit of any promotion has been reached the promotion is finished. Rick Stein Group reserves the right to limit promotions to certain groups of Customers in Rick Stein Group’s sole discretion.
6. Providing Products to You
6.1 The costs of delivery will be as displayed to You on our Site. The delivery services shall be performed by a third party – Parcelforce – or any other delivery or courier company that may be instructed by Rick Stein Group from time to time.
6.2 During the order and purchasing process We will let You know when We will provide the Products to You. Our delivery terms and prices can be found here: https://www.rickstein.com/shop/online-shop/delivery-information/
6.3 We will deliver Your Products to You as soon as reasonably possible and in any event within thirty (30) days after the day on which We accept Your order.
6.4 If no one is available at Your address to take delivery and the Products cannot be posted through Your letterbox, We will leave You a note informing You of how to re-arrange delivery or collect the Products from a local depot.
6.5 If after a failed delivery to You, You do not re-arrange delivery or collect from a delivery depot We will contact You for further instructions and We may charge You for storage costs and any further delivery costs. If, despite our reasonable efforts, We are unable to contact You or re-arrange delivery or collection We may end the Contract and Clause 9.2 will apply.
6.6 If We miss the delivery deadline for any Products then You may treat the Contract as at an end straight away if any of the following apply:
(a) We have refused to deliver the Products; or
(b) You told Us before We accepted Your order that delivery within the delivery deadline was essential.
6.7 If You do not wish to treat the Contract as at an end straight away, or do not have the right to do so under Clause 7.6, You can give Us a new deadline for delivery, which must be reasonable, and You can treat the Contract as at an end if We do not meet the new deadline.
6.8 If You do choose to treat the Contract as at an end for late delivery under Clauses 6.5 and 6.6, You can cancel Your order for any of the Products or reject Products that have been delivered. If You wish, You can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that, We will refund any sums You have paid to Us for the cancelled Products and their delivery. If the Products have been delivered to You, You must either return them to Us or (if they are not suitable for posting as determined by Us) allow Us to collect them from You. We will pay the costs of postage or collection. Please call customer services on 01841 532700 or email Us at firstname.lastname@example.org to arrange the return or collection.
6.9 A Product will be Your responsibility from the time We deliver the Product to the address You gave Us.
6.10 You own a Product once We have received payment in full.
6.11 We may need certain information from You so that We can supply the Products to You. If so, this will have been stated in the description of the Products on our Site. We will contact You to ask for this information. If You do not give Us this information within a reasonable time of Us asking for it, or if You give Us incomplete or incorrect information, We may either end the Contract (and Clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate Us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by You not giving Us the information We need within a reasonable time of Us asking for it.
7. Your Rights to End the Contract
7.1 Your rights when You end the Contract will depend on what You have bought, whether there is anything wrong with it, how We are performing and when You decide to end the Contract:
(a) If what You have bought is faulty or misdescribed You may have a legal right to end the Contract (or to get the Product repaired or replaced or to get some or all of Your money back), see Clause 10;
(b) If You want to end the Contract because of something We have done or have told You We are going to do, see Clause 7.2;
(c) If You have just changed Your mind about the Product, see Clause 7.3. You may be able to get a refund if You are within the cooling-off period, but this may be subject to deductions and You will have to pay the costs of return of any Products;
(d) In all other cases (if We are not at fault and there is no right to change Your mind), see Clause 7.6.
7.2 If You are ending a Contract for a reason set out at (a) to (e) below the Contract will end immediately and We will refund You in full for any Products which have not been provided and You may also be entitled to compensation. The reasons are:
(a) We have told You about an error in the price or description of the Product You have ordered and You do not wish to proceed;
(b) there is a risk that supply of the Products may be significantly delayed because of Events Outside Our Control; or
(c) You have a legal right to end the Contract because of something We have done wrong (including because We have delivered late (see Clause 6.5)).
7.3 Exercising Your right to change Your mind (Consumer Contracts Regulations 2013). For most Products bought online You have a legal right to change Your mind within 14 days and receive a refund. These regulations stipulate that You have the right to change Your mind at any time within fourteen (14) days after the day on which You receive the Product; or where delivery is by way of instalments, the end date is fourteen (14) days after the day on which You receive the last instalment of the Product or the last of the separate Products ordered. You are responsible for paying the cost of any returns.
7.4 You do not have a right to change Your mind in respect of:
(a) Products sealed for health protection or hygiene purposes, once these have been unsealed after You receive them which includes food and beverage products; and
(b) any Products which become mixed inseparably with other items after their delivery.
7.5 You have fourteen (14) days after the day You (or someone You nominate) receives the Products, unless Your Products are split into several deliveries over different days. In this case You have until fourteen (14) days after the day You (or someone You nominate) receives the last delivery to change Your mind about the Products.
7.6 Even if We are not at fault and You do not have a right to change Your mind (see Clause 7.1), You can still end the Contract before it is completed, but You may have to pay Us compensation. If You want to end a Contract before it is completed where We are not at fault and You have not changed Your mind, just contact us to let Us know. The Contract will end immediately and We will refund any sums paid by You for Products not provided but We may deduct from that refund (or, if You have not made an advance payment, charge You) reasonable compensation for the net costs We will incur as a result of Your ending the Contract.
8. How to end the Contract with Us (including if You have changed Your mind)
8.1 To end the Contract with Us, please let Us know by doing one of the following methods:
(a) By Email: Email email@example.com to request the Cancellation Form be sent to You and then print it off, fill it out, scan it in and email the completed form back Us to firstname.lastname@example.org.
8.2 If You end the Contract for any reason after Products have been dispatched to You or You have received them, You must return them to Us (unless We inform You that returning is not necessary). You must either return the Products by posting them back to Us at The Rick Stein Group Group, 768 Orion Drive, St Eval, Cornwall, PL27 8BU or (if they are not suitable for posting) allow Us to collect them from You. Please call customer services on 01841 532700 or email Us at email@example.com and We will provide You with information about how to return Your Product or to arrange collection. If You are exercising Your right to change Your mind You must send off the Products within fourteen (14) days of telling Us You wish to end the Contract.
8.3 We will pay the costs of return:
(a) if the Products are faulty or misdescribed; or
(b) if You are ending the Contract because of these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because You have a legal right to do so as a result of something We have done wrong.
8.4 In all other circumstances, You must pay the costs of return.
8.5 If You are responsible for the costs of return and We are collecting the Product from You, We will charge You the direct cost to Us of collection.
8.6 We will refund You the price You paid for the Products including delivery costs, by the method You used for payment. However, We may make deductions from the price, as described in Clause 8.7.
8.7 If You are exercising Your right to change Your mind:
(a) We may reduce Your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by Your handling them in a way which would not be permitted in a shop.
(b) If We refund You the price paid before We can inspect the Products and later discover You have handled them in an unacceptable way, You must pay Us an appropriate amount.
(c) The maximum refund for delivery costs will be the costs of delivery by the least expensive standard delivery method We offer.
8.8 We will make any refunds due to You as soon as possible. If You are exercising Your right to change Your mind then:
(a) If We have not offered to collect the Products, Your refund will be made within fourteen (14) days from the day on which We receive the Product back from You or, if earlier, the day on which You provide Us with evidence that You have sent the Product back to Us. For information about how to return a Product to Us, see Clause 8.2.
(b) In all other cases, Your refund will be made within fourteen (14) days of Your telling Us You have changed Your mind.
9. Our Rights to end the Contract
9.1 We may end the Contract for a Product at any time by writing to You if:
(a) You do not make any payment to Us when it is due and You still do not make payment within fourteen (14) days of Us reminding You that payment is due;
(b) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Products;
(c) You do not, within a reasonable time, allow Us to deliver the Products to You or collect them from Us.
9.2 If We end the Contract in the situations set out in Clause 9.1, We will refund any money You have paid in advance for Products We have not provided but We may deduct or charge You reasonable compensation for the net costs We will incur as a result of Your breaking the Contract.
10. If there is a problem with the Product
10.1 You can call customer services on 01841 532700 or write to our customer service team by email at firstname.lastname@example.org or by post to The Rick Stein Group Group, 768 Orion Drive, St Eval, Cornwall, PL27 8BU.
10.2 We are under a legal duty to supply Products that are in conformity with this Contract. Nothing in these Terms will affect Your legal rights. The Consumer Rights Act 2015 says Products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of Your Product Your legal rights entitle You to up to thirty (30) days if Your Products are faulty, then You can get an immediate refund.
10.3 If You wish to exercise Your legal rights to reject Products You must post them back to Us or (if they are not suitable for posting) allow Us to collect them from You. We will pay the costs of postage or collection. Please call customer services on 01841 532700 or contact customer services by email to email@example.com and We will provide You with information about how to return Your Product or to arrange collection.
11. Rick Stein Group Liability
11.1 If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of our breach of these Terms or our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by You and Us at the time We entered into a Contract.
11.2 We only supply the Products for domestic, private and consumer use. Accordingly, We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
(a) any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings); or,
(b) any loss of goodwill or reputation; or,
(c) any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms.
11.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence or that of our servants, agents or employees;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the relevant terms implied by the Consumer Rights Act 2015.
11.4 We do not accept liability (except as set out below) for any errors and/or omissions contained in our Site and reserve the right to change information, prices, specifications and descriptions of listed Products and associated services at any time and without notice.
11.5 In the unlikely event that You receive a Product which is not what You ordered or which is damaged or defective, or the wrong quantity is received, We shall make good any shortage or non-delivery, replace or repair any damaged or defective Product, or refund to You the amount You paid for the Product in question provided that You notify Us of the problem in writing at the address stated in the confirmation email within fourteen (14) days of delivery of the Product. You must also return the Product to us, unless We inform You that returning is not necessary. This provision does not affect Your statutory rights.
11.6 We shall have no liability to You for any delay in the delivery of Products ordered or any other matters to the extent that the delay is due to an Event Outside of Our Control.
11.7 To the fullest extent permissible under applicable law, We disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect Your statutory rights as a consumer, nor does it affect Your right to change Your mind.
12. Events Outside Our Control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) We will contact You as soon as reasonably possible to notify You; and,
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
12.2 Where the Event Outside Our Control affects our delivery of Products to You, We will arrange a new delivery date with You after the Event Outside Our Control is over.
12.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than thirty (30) days. To cancel please contact us. If You opt to cancel, You will have to return (at our cost and as solely instructed by us) any relevant Products You have already received and We will refund the price You have paid, including any delivery charges at the standard rate offered by us as per Claus 8.7(c).
13. Disclaimer of Warranty and Liability Regarding Purchases from Rick Stein Group
All new products are sold with the manufacturer’s limited guarantee only where applicable and where this is expressly stated on the Site in accordance with Clause 5. Rick Stein Group warrants solely that the Products sold to You under these Terms shall have the characteristics specified in Rick Stein Group’s specifications for such Products as set forth in the product description of each Product on the Site and assumes no further warranties. The warranty period and service varies by manufacturer and Product. The full text of any such warranty is available, free of charge, upon written request to Rick Stein Group.
14. Availability and Security of the Site
14.1 We do not warrant the validity and accuracy of information on the Site or that the Site is kept up-to-date. The Site and its content and the Rick Stein Group Services are delivered on an “as-is” and “as-available” basis. We shall use reasonable endeavours to ensure that the Site, the Rick Stein Group Services and any information it holds on You are kept secure. However, due to the nature of the internet, We do not represent or warrant to You that:
(a) Your use of the Site and/ or the Rick Stein Group Services will be uninterrupted, timely, secure or free from error at all times, nor that it will provide specific results from use of the Site or any content, search or link on or from it;
(b) Your use of the Site and/ or the Rick Stein Group Services will meet Your requirements;
(c) any information obtained or downloaded by You as a result of Your use of the Site and/ or the Rick Stein Group Services will be accurate, reliable or free of viruses or contamination or destructive features;
(d) there will not be any defects in the operation or functionality of any software provided to You (including the game play functionality) as part of the Site and/ or the Rick Stein Group Services; and,
(e) those who intentionally attempt to and/or gain unauthorised access to the same by means such as, without limitation, computer hacking will not be successful.
14.2 We shall not be liable for any damage or costs which You may incur in the event that the Site and/ or the Rick Stein Group Services are not available for any particular length of time or at all. In particular, Rick Stein Group shall not be liable for damage that occurs due to purchases not being received or not being received promptly as a consequence of technical errors and the discount You may have received.
14.3 We shall use reasonable efforts to ensure that scheduled maintenance downtime is kept to a minimum in accordance with industry standards and, where possible, scheduled downtime shall be completed outside of normal UK working hours.
14.4 Unscheduled emergency maintenance may be required at any time. We shall use all reasonable efforts to keep emergency maintenance to a minimum and reduce the effects of any emergency maintenance required
Rick Stein Group’s logos are trademarks of www.rickstein.com and Stein’s Trading Limited. All rights are reserved. Any trademarks appearing on the Products of the Site that are not proprietary to Rick Stein Group are the property of their respective owners.
16. Service and Support for Products Purchased
All requests for technical services and support for Products purchased on the Site should be made directly to the manufacturer in accordance with their terms and conditions.
Assignment. These Terms shall be personal to You and You may only transfer Your rights or Your obligations under these Terms to another person if We agree in writing. However, if You are a consumer and You have purchased a Product as a gift, You may transfer the benefit of any warranty to the recipient of the gift without needing to ask our consent. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect Your rights or our obligations under these Terms. In the event of assignment or transfer, notification will either be given to You by e-mail or posted on the Site.
Waiver. If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce our rights against You, or if We delay in doing so, that will not mean that We have waived our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.
Third party rights. Our Contract is between You and us. No other person shall have any rights to enforce any of its Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if You are a consumer, the recipient of Your gift of a Product will have the benefit of any warranty, but We and You will not need their consent to cancel or make any changes to these Terms.
Privacy. We will only give Your personal information to third parties where the law either requires or allows Us to do so in accordance with our Privacy Statement and applicable Data Protection Laws.
Dispute Resolution: If You have a dispute with Rick Stein Group, We will always try to sort things out if You contact customer services. If You are not happy with the resolution, alternative dispute resolution should be arranged between the parties prior to implementing proceedings as set out herein. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Costs: We are entitled to recover on an indemnity basis the costs of enforcing any of the Terms herein.
Products & Photography: The photographs of our Products as displayed on the Site may not be 100% representative of the physical Product largely due to variations in the way the different display settings of technical devices function. The images displayed are true representations of the Products subject to possible variations of the actual Product attributes in terms of appearance.
Law and Jurisdiction. These Terms are governed by English law. This means a Contract for the purchase of Products through our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and We both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.
In these Terms (except where the context otherwise requires) the following words shall have the following meanings:
Rick Stein Group Services: refers to all the services provided by Rick Stein Group which include but are not limited to the provision of the Site and its functionality, the delivery of the Products and other Customer-related services.
Cancellation Form: as can be found below and is available upon request as per Clause 8.
Customer Login: refers to a Customer’s unique username and password.
Dispatch Confirmation: as referred to at Clauses 2.2 and 3.2.
Distance Selling Regulations: for the purposes of these Terms, refers to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Event Outside Our Control: means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, supplier defaults civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Product(s): refers to those goods purchased by a Customer from the Site.
Site: www.rickstein.com or any other sub-domain that may be used by Us from time to time.
Terms: these terms and conditions.