RICK STEIN TABLE BOOKING TERMS
STEIN’S TRADING LIMITED is a company registered in England and Wales at The Seafood Restaurant Riverside, Padstow, Cornwall, England, PL28 8BY with registered company number 09190817 & SEAFOOD TRADING LIMITED operating www.rickstein.com (the ‘Site’) is a company registered in England and Wales at Riverside, Padstow, Cornwall, PL28 8BY with registered company number 03031916.
1. OPENING TIMES
The opening times for each restaurant can be found on their respective pages from this page –
You do not always have to make a reservation online or by telephone. We accept walk-ins at any time but we cannot guarantee service if we are fully booked.
3. STORAGE OF MY CREDIT/DEBIT CARD DETAILS
We use an external company, which is fully PCI compliant, to store all the card details on their system in tokenised form – Stripe.
4. TELEPHONE RESERVATIONS
You can make reservations by telephone. The number is 01841 532700
5. ONLINE RESERVATIONS
You can make your reservation conveniently online – https://www.rickstein.com/book-a-table/
We accept same-day online reservations. When you make an online reservation, we immediately confirm your reservation by email (‘Reservation Confirmation’). You do not have to take any further action.
6. RESERVATION CONFIRMATION
Please bring evidence of your Reservation Confirmation (with booking reference) to show your chosen restaurant upon arrival (and any Group Deposit receipt) where applicable
7. TABLE RESERVATION TIME
Your table shall remain reserved for thirty (30) minutes before it is released without notice. If you are simply running late, please inform the restaurant and we can hopefully accommodate you.
8. TABLE AVAILABILITY
How long you shall be entitled to keep your table varies from restaurant to restaurant and it depends on the size of your group and the reservation times. Time begins from the agreed reservation time and is regardless of the time of arrival. Please therefore ensure that you arrive in plenty of time. If you are a large group, we suggest that all guests arrive at least 5 minutes before your reservation time. Our booking system automatically notifies you any time limit at the time of booking (e.g. we require the table back at 2:30pm) and this will also appear on your Reservation Confirmation email (which will provide you with the option to let us know if you will need your table for longer).
9. LARGE GROUP BOOKINGS:
For group bookings (20 or more), you will be required to secure your reservation with a (non-refundable) deposit (‘Group Deposit’). We request that you pre-order your food at the time of booking. The Group Deposit shall then be credited towards your final bill.
The Group Deposit shall be of a sum equivalent to fifty percent (50%) of the food pre-ordered.
10. BRING YOUR OWN FOOD
Generally, you cannot bring your own food or drinks to our restaurants. We are unable to verify allergen content of food or drink introduced externally by customers.
11. DRINKS ONLY
All guests must order food in addition to drinks unless the restaurant has a separate bar area to cater for drinks only. This will vary from restaurant to restaurant.
12. NOTICE FOR INCREASE IN GUEST NUMBERS
You can change the number of guests in your booking. We will try to accommodate your request where possible but we may be unable to do so if table space does not allow. To do this, please either call our reservations team 01841 532700, or, amend the booking by using the “Edit” your booking link on the Reservation Confirmation email. You can edit the time of your reservation or the number in your party.
13. CANCELLATIONS BY GUEST
You can cancel a reservation at any time by either calling the reservations team on 01841 532700 or by using the “Cancel this reservation” in the ‘Edit’ section of the Reservation Confirmation email.
Please be aware that if you fail to cancel your booking as follows:
- for 12 + guests, we ask for a minimum of 24 hours’ notice; and,
- for less than 12 guests, we ask for a minimum of 3 hours’ notice
(each, the ‘Group Cancellation Notice Period’)
or you fail to inform the restaurant of any reduced number in guests exceeding 25% of the guests pre-booked, we reserve the right to charge your card £20 per person for ‘no show’ (‘Cancellation Charge’).
You authorise us to charge the Cancellation Charge where you fail to meet our cancellation provisions. This shall be deducted from the card you provided to us when making your reservation via Stripe.
14. CANCELLATIONS BY RESTAURANT
We reserve the right to cancel a booking without any liability to you. We have, the right to terminate, restrict, suspend or terminate your access to our booking system on our website (www.rickstein.com) if we believe that you are misusing it or if you are in breach of these Table Booking Terms.
15. LATEST KITCHEN ORDERS
Our kitchen will cook all food orders received no later than thirty (30) minutes prior to the relevant scheduled close time of the relevant restaurant (provided that you have arrived too).
Please consult the individual restaurant pages on our website here to see which ones cater for children:
17. BABY FOOD
We are unable to provide baby food and unable to heat baby food or milk bottles. However, if required, we can bring you a bowl of hot water to your table so that you can heat up your baby food or milk bottles yourself. You shall be solely responsible for your actions with regards to all health and safety in this regard. You must also make staff aware of any allergens that are contained in the food.
18. SPECIAL DIETARY REQUIREMENTS
Allergen information is available on request from a member of staff. Special dietary requirements can be accommodated by contacting the relevant restaurant a minimum of 24 hours in advance
Some of our restaurants may serve food that can be classified as ‘vegan’ but none of our restaurants cater specifically for this.
20. RESTAURANT VOUCHERS
If you have vouchers to use against meal orders, please let us know upon your arrival at the restaurant.
21. SERVICE CHARGES
A 12.5% service charge applies as standard at all of our restaurants – you may however opt out of paying this.
22. LOST AND FOUND PROPERTY
We cannot accept any responsibility for any items lost, damaged or stolen in any of our restaurants.
If you tell us you have lost your property, we will you know if it has been found. If we have found it, you must collect it. We will hold it for approximately ninety (90) days. We cannot guarantee to keep items for longer than this. We will dispose of any remaining items in an environmentally friendly manner where possible. This includes donations to registered charities.
23. DAMAGED PROPERTY
You are advised not to leave your valuables e.g. mobile phones and electronic devices or jewellery on the table. We do not We cannot accept any liability for any damage as a result of damages (including spillages) on electronic equipment or valuables.